Roomba Troubleshooting Guide

Roomba Troubleshooting Guide

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In today’s hectic world, Roomba is undeniably a helpful appliance. 

However, if you and your dependable robot vacuum are getting into a bit of a muddle, do not panic.

I have your back and want to eliminate any problems you’ve been having with your Roomba.

Whether your Roomba has taken a nap in the middle of the living room or is dancing the cha-cha when it should be cleaning, I have an easy Roomba troubleshooting guide to get it back on track.

There are no complicated explanations, just straightforward advice to have your Roomba working like new. So, Jump right in and help that Roomba clean up as it did before!

Table of Contents

How to troubleshoot Roomba Problems? 

Roomba Troubleshooting

If you are facing common problems like every Roomba user with your Roomba, here’s a complete Roomba troubleshooting guide for you;

I will guide you with the reasons and how to troubleshoot common problems that you might face with your roomba in daily usage.

Let’s dig and troubleshoot each problem in detail.

Problem 1: Roomba Not Turning On

If your Roomba is not turning on, it’s probably due to a dead battery, a malfunctioning charging station, or a problem with the electricity supply.

I  wrote the troubleshooting guide with my expertise and research below. If your roomba is not turning on, keep reading and resolve your problem.

How to Fix a Roomba not turning On problem?

How To Fix A Roomba Not Turning On Problem?

  1. First, ensure that the battery is still functioning properly. 
  2. Then, check that your Roomba’s charging station is turned on and connected. 
  3. Finally, ensure that the Roomba and the base station have clean charging connectors. 
  4. Also, update the software on your Roomba and restart it if it freezes or stops responding.

Problem 2: Roomba Not Charging

Imagine that your Roomba enters the charging port but fails to charge. If that’s the case, it’s probably because one of the plugs or other electrical connections has become dirty.

But don’t worry; you can troubleshoot the roomba not charging issue; here is the troubleshooting guide for your ease.

How to Fix a Roomba not charging problem?

  1. First, remove any loose debris from the electrical contacts. Next, do the same thing with the contacts on both the Charging Dock and Roomba.
  2. Apply a little amount on a cotton pad or cloth, rub it together, and then clean the contacts.
  3. Before cleaning the dock, ensure you unplug it from electricity. After a few minutes of rubbing alcohol and cleaning the contacts, you may plug it back in.

Problem 3: Roomba Making Strange Clicking Noise

Your Roomba may make strange clicking sounds when surrounding items or trash become entangled in the wheels, brushes, or other moving components.

If you are also facing the roomba clicking noise issue, just go through the below troubleshooting guidelines and get peace of mind.

How to Fix a Roomba Strange Clicking Noise Problem?

  1. To avoid any further damage, first switch off your Roomba.
  2. Brushes and wheels should be carefully inspected for hair, threads, or other tiny particles. Get rid of the obstacles.
  3. Thoroughly clean the Roomba to ensure all moving components are clear of dirt. Keep an eye on the brush units and the wheel hubs.
  4. After cleaning, try turning on your Roomba again to check whether the clicking sound is still there. If the problem continues, talk to Roomba’s customer service.

Problem 4: Roomba Smart Mapping Not Working

The most frequent causes of “Roomba smart mapping not working” are settings-related difficulties like poor Wi-Fi or connection issues like the mapping functionality not being activated.

Read the troubleshooting guide below to fix the problem if your Roomba smart mapping is not working.

How to Fix a Roomba Smart Mapping Not Working Problem?

  1. When your Roomba has trouble finding its way around, try to turn on the Smart Mapping Feature in the iRobot app and check whether your device has internet access.
  2. Download and install software version 2.2.5 or later for your Roomba from the manufacturer’s website.
  3. Take the battery out and put it back in to force the Roomba to restart.
  4. Verify that the Roomba’s battery is completely charged and properly located.
  5. The battery compartment should be checked for compatibility and cleanliness.
  6. Any VPN or proxy settings that might cause problems connecting to the internet should be disabled.
  7. If you’re having issues with your Roomba, contact customer support for help troubleshooting or processing a warranty claim.

Problem 5: Roomba Brush Not Turning

“Roomba Brush Not Turning on” happens when substantial amounts of dirt or hair become tangled so tightly around the brushes.’ 

Bearings or around the brushes themselves that they become immovable.

In case you want to get rid of the roomba brush not turning problem, go through the below guide that I wrote only to save you time and provide you with peace of mind.

How to Fix a Roomba Brush Not-Turning Problem

  1. First, keep in mind that you may clean your Roomba without replacing any of the brushes.
  2. To access the bristle and beater brushes, just remove the screws from the side brushes and lift the bottom frame.
  3. After that, you may use your hands to manually remove any stubborn dirt or hair. 
  4. You can use scissors to cut through dirt that won’t come off easily.

Problem 6: Roomba Leaving Marks on the Floor 

Roomba leaves marks on the Floor if it contains dirt or debris that is carried to the Floor’s surface by its wheels or brushes.

After using my expertise and research skills, I am sharing the troubleshooting solution if your roomba leaves marks on the Floor. 

Go through the guide and know your roomba better.

How to Fix a Roomba Leaving Marks on the Floor Problem

  1. Keep Your Roomba’s Wheels and Brushes Clean To avoid leaving dirt and dust on the Floor, make it your routine to regularly clean your Roomba’s wheels and brushes.
  2. Make sure your Roomba can handle the flooring you have installed. Certain models may function differently on carpets than they do on hard surfaces.
  3. If you see wear and tear on your Floor, you can minimize it by modifying Roomba’s cleaning schedule.

Problem 7: Roomba Brush Not Spinning

Several things may prevent a brush from spinning, including hair, strings, or thread becoming caught on it. It’s also possible that the trash can is overflowing.

How to Fix a Roomba Brush Not Spinning Problem?

  1. Clean the brushes thoroughly, removing hair, knotted threads, lengthy strings, etc.
  2. You may need to remove the brushes to free them from any hair that has been entangled in them, or you will need to have the brushes replaced. 
  3. It may be time to replace the brushes if the issue continues and they seem worn.

Problem 8: Roomba Not Emptying Itself

If “Roomba is not self-emptying itself” in the base station, there could be multiple reasons, most commonly a problem with the Roomba’s self-emptying mechanism, malfunctioning sensors, or a stuck Roomba bin.

How to Fix a Roomba Not Emptying Itself Problem

  1. The debris bin should be checked to see whether it is full before using your Roomba. If the trash can is too full, the automatic garbage collector will not empty it.
  2. Investigate the home base for obvious problems. Verify the power connection is secure.
  3. Sensors in the base station might become dirty and clogged with dust. Use a dry towel to wipe them down.
  4. Keep the software on your Roomba updated since this may fix several problems.

Problem 9: Roomba’s Cliff Sensors Are Not Working

The cliff sensors on a Roomba can stop working if dirt and debris build up on them, if the region isn’t well-lit, or if a defect develops in the sensors themselves.

How to Fix a Roomba’s Cliff Sensors Are Not Working Problems?

  1. Remove dust or dirt from the cliff sensors by wiping them down with a gentle, dry cloth.
  2. For optimal sensor performance, make sure the working environment is well-lit.
  3. If the issue persists after cleaning and increasing the brightness, contact Roomba’s customer service to discuss possibly replacing the sensor.

Problem 10: Roomba Keeps Going Around In Circles

Because of this, the Roomba will move in a circle to go around the obstruction and keep cleaning the Floor.

How to Fix a Roomba Keeps Going Around In Circles Problem?

  1. By continuously pressing on the bumper, you may resolve this issue. Doing so will remove any dirt or other particles that have been trapped within.
  2. After ensuring no dirt is inside, you can try reattaching the fender that may have become detached. 
  3. You can do this by giving it a good push till you can use the bumper normally.

Problem 11: Roomba Not Connecting To wifi

A poor Wi-Fi signal or an invalid password might prevent Roomba from establishing a connection.

Wifi connection issues with Roomba can also be caused by network compatibility issues, such as using a 5GHz-only gateway or network privacy settings that prevent its access.

How to Fix a Roomba Not Connecting to wifi Problem?

Follow these easy instructions exactly by being careful to:

  1. Put the Home Base and the robot vacuum in a spot with good internet access.
  2. Examine if the robot vacuum’s wifi light goes green, and if not, use the iRobot app’s guidance to reconnect your phone to the robot’s wifi network.

Problem 12: Roomba Not Working On Carpet

Your Roomba may not function properly on the carpet for several reasons, including the clogged brush, the model’s incompatibility, or surrounding obstructions.

How to Fix a Roomba Not Working On Carpet Problem

  1. Make sure the Roomba model you want to use on carpets is compatible with the kind of carpet you have. There are better-performing models available.
  2. Check for blockages, hair, or debris in the brush assembly, and clean it if necessary. To get the best performance, you should clean it properly.
  3. If your Roomba has customizable settings, try raising the suction power or adjusting your cleaning preferences to get better results while cleaning carpets.

Problem 13: Roomba Remote Not Working

Some of the most frequent causes of “Roomba Remote Not Working” are a lack of battery life or interference with the signal. 

Roomba remote control performance may also be impacted by distance and line of sight to the device.

How to Fix a Roomba Remote Not Working Problem

  1. Be sure to change the batteries in the remote control.
  2. Make sure that your Roomba is properly paired.
  3. Ensure that nothing is blocking the Roomba’s receiver and IR transmitter from the remote.
  4. Update the Roomba, and if it doesn’t help, try resetting the remote if you can.
  5. If problems continue, try replacing the remote or contacting customer support.

Problem 14: Roomba Docking Station Not Working

Your Roomba docking station may not be working as intended for several reasons, including physical obstacles in its path, a faulty power supply, or damaged Roomba sensors.

How to Fix a Roomba Docking Station Not Working Problem?

  1. Ensure there are no furniture or other objects in the Roomba’s route to the docking station.
  2. Ensure the Docking Station Is Connected to a Functional Power Supply. Verify that it is working properly by plugging it into a different outlet.
  3. The Roomba’s sensors might get clogged with dust and debris over time, impairing its ability to locate the docking station. Use a dry towel to thoroughly wipe the sensors.
  4. If the Roomba still has issues docking, consider moving the docking station to a new area, ideally on a firm, flat surface.
  5. If the Roomba still doesn’t identify the docking station, try restarting it. 
  6. For a soft reset, press and hold the CLEAN button for about 10 seconds.

Problem 15: Roomba Not Cleaning

There are several potential causes for your Roomba’s poor dirt collection performance. Common causes include a lack of power due to a dead battery, old brushes or filters, or a broken motor.

How to Fix a Roomba Not Cleaning Problem?

  1. Roomba works best when you use original equipment manufacturer (OEM) components, including brushes, batteries, and motors.
  2. Ensure your Roomba’s battery is fully charged to prevent any problems with cleaning. Keep an eye on the battery’s condition and replace it as required.
  3. Get everything out of Roomba’s way so it can be cleaned effectively. If necessary, use virtual walls or other boundary indicators.
  4. Select the appropriate cleaning mode for the task, such as “spot cleaning” for targeted areas or “edge cleaning” for walls and other hard-to-reach surfaces.

Problem 16: Roomba Getting Stuck

Is your Roomba Roomba getting stuck again and again? It may be unable to move because of obstacles on the Floor or because the carpet strands are too thick.

The Roomba may shut down because the brushes and bristles have become unclean. In addition, the Roomba might have out-of-date firmware.

How to Fix a Roomba Getting Stuck Problem?

  1. Remove any debris or obstructions from the cleaning space.
  2. Raise and secure low-hanging furnishings and cables.
  3. To restrict the cleaning area, use boundary markers or virtual walls.
  4. Use rug grippers or lift rugs with extensions.
  5. Simplify the room arrangement, or let Roomba follow the furniture.

Contact the IRobot Customer Support Team 

If you have read and implemented all the above solutions and still problems persist, I suggest you contact the IRobot customer Support Team. They will help you to resolve your problem, and you will get peace of mind.

Common Roomba Errors + Roomba With Troubleshooting Solutions

To make things less stressful for you, I created and organized the Table that consists of problems with their Roomba errors and solutions.

If you are facing any of the problems listed below, then have a look around and find the Roomba Error along with a troubleshooting solution.

Problem’sRoomba Error’s Troubleshooting Solution’s
Roomba Not chargingRoomba Charging Error 1
  • Clean contacts
  • Try charging in a different location
Roomba Brush is not turningRoomba Error 2
  • Clean brushes and rollers
  • Check brush motor
Roomba is Going in circlesRoomba Error 9
  • Clean sensors
  • Restart Roomba
  • Remove obstructions
Roomba Brush is Not SpinningRoomba Error 2
  • Clean brushes and rollers
  • Check brush motor
Roomba Docking station is not workingRoomba Error 18
  • Clean contacts
  • Reset Roomba
  • Check the power supply
Roomba is Not emptying itselfRoomba Error 36
  • Clean bin and filter
  • Check bin sensor
Roomba Making strange noiseNo Error Code
  • Clean sensors
Roomba Leaving marks on the FloorRoomba Error 8
  • Clean brushes and rollers
  • Check floor type
Roomba Cliff sensors are not workingRoomba Error 6
  • Clean sensors
  • Restart Roomba
Roomba Not connecting to wifiNo Error Code
  • Make sure Roomba is in range
  • Enter the correct password
  • Restart Roomba
Roomba Not working on the carpetRoomba Error 13
  • Clean brushes and rollers
  • Check carpet type
Roomba Smart mapping is not workingRoomba Error 42
  • Make sure Roomba has been cleaned and calibrated
  • Update firmware
The Roomba Remote is not workingRoomba Error 43
  • Make sure the remote is in range
  • Replace batteries
  • Restart remote
Roomba Getting stuckRoomba Roomba Error 10
  • Clean sensors
  • Restart Roomba
Roomba Not cleaningRoomba Roomba Error 15
  • Clean brushes and rollers
  • Check filters
  • Restart Roomba
Roomba Not turning onRoomba Roomba Error 16
  • Make sure Roomba is plugged in and charged
  • Restart Roomba

I hope this Table removed your confusion about the problems, error codes, and the troubleshooting solutions.

How To Clean My Roomba’s Filters?

Here is a quick method to clearing the Roomba’s filter:

Roomba Troubleshooting

  1. Slide the bin out by pushing the top release button.
  2. To access the trash can, release the yellow lever. Throw away the trash that has accumulated.
  3. Press and pull the yellow tabs on each side to remove the blue filter.
  4. Use a dry tissue or paper towel, or tap the filter into a trash can to remove grime. Do not use any water.
  5. Place the sanitized filter back into Roomba’s storage compartment.

How To Update My Roomba’s Software?

To update the software on your Roomba, follow the below steps;

  1. Link your Roomba to your wireless network or wifi.
  2. On your smartphone, download the iRobot HOME App.
  3. Connect your Roomba to your smartphone.
  4. To check for app updates, go to the app’s menu and choose “Software Update” or “Check for Updates.”
  5. If an update is available, download it from the app’s store.
  6. Do not disconnect Roomba from wifi until the update is complete.
  7. After installing the update, restart the Roomba to apply the changes made.

How Do You Reset A Roomba?

Here are the steps you need to do to reset your Roomba:

  1. Turn your Roomba on its back so that the bottom is facing up.
  2. Your Roomba’s reset button can have a different symbol or a label that says “Clean,” depending on the model. It often appears at the bottom or next to the major brushes.
  3. Hold down the reset button for ten to fifteen seconds. You might require a paperclip or similar object to reach the button.
  4. You may let go once you’ve pressed and held the reset button for the required time.
  5. Your Roomba will restart and return to its factory settings.
  6. Your Roomba must be set up as if it were brand new, including connecting to wifi and resetting your settings.


How Many Years Does A Roomba Last?

The average lifespan of a Roomba is four to six years. However, the quality of your Roomba, how often you use it, and how well you maintain it will all affect how long it lasts. 

You can get more use out of your Roomba by replacing the batteries, brushes, sensors, and channels.

How Many Years Does a Roomba Battery Last?

In normal use, your robot’s battery has a minimum lifespan of two to three years before it has to be changed.

How Long Does a Roomba Take to Clean a Room?

There are several factors to consider, including the kind of Floor, the size of the Floor, the presence of obstructions on the Floor, and the Roomba version. An average-sized room will take a Roomba robot vacuum about 15 minutes to clean.


Troubleshooting your Roomba is easier than you may think. 

Keeping your reliable robot vacuum operating smoothly is now simpler than ever due to our Roomba troubleshooting guide for the most frequent charging issues and how to quickly and easily fix them.

You can get the most out of your Roomba with regular maintenance and by following these troubleshooting procedures. 

Moreover, don’t hesitate to contact Roomba’s customer service if you run into any problems or have any inquiries that aren’t addressed here.

Thanks For Visiting!

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